Returns & Refunds

Please note, ALL hazardous items (both indoor and outdoor pyrotechnics) cannot be returned once purchased and all sales are final. This is due to the nature of the products which cannot be resold once they have been in the hands of the consumer as they could potentially have been damaged or tampered with.

However, if you receive faulty, incorrect, or missing stock, then we can carry out a full or partial refund. Please email us directly at sales@smokeflares.co.uk with the following information:

• Your Full Name
• Order Number
• Request and Reason for Refund (please attach all relevant images or proof of problem)

Once received, a member of our team will get back to you with details of ‘what to do next’.